At Petallove, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services. This includes:
1.1 Personal Information
When you place an order, subscribe to our newsletter, or contact us, we may collect personal information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
1.2 Non-Personal Information
We may collect non-personal information such as:
- IP address
- Browser type and version
- Operating system
- Pages visited on our website
- Date and time of your visit
1.3 Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyze website traffic.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process and fulfill your orders
- To provide customer support
- To send you order confirmations, updates, and promotional emails
- To improve our website, products, and services
- To analyze website usage and enhance user experience
- To comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With third-party vendors and partners who assist in delivering our services, such as payment processing, shipping, and email delivery.
- Legal Compliance: To comply with legal obligations, court orders, or government requests.
- Business Transfers: In connection with a merger, sale, or transfer of assets, your information may be transferred as part of the business operations.
4. Data Security
We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request access to your personal data.
- Correction: The right to request corrections to your personal information.
- Deletion: The right to request the deletion of your personal data.
- Objection: The right to object to the processing of your data for certain purposes.
- Data Portability: The right to request your data in a portable format.
To exercise your rights, please contact us using the details provided below.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any information.
7. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Email: petalhelp@petallove.ae
Phone: +971 50 847 6465
