Order Acceptance
Placing an order does not mean it has been accepted. The order is only confirmed when you receive a Dispatch Confirmation via email, phone call, or WhatsApp.
If the order cannot be accepted, you will be informed in writing, and any charges will be refunded immediately.
Product Availability and Delivery
There may be slight differences in the color of flowers or balloons compared to the images on the website. This does not entitle customers to a refund.
Delivery will be made by the date specified in the Dispatch Confirmation.
Refund Policy
If you are unhappy with your flowers due to damage during delivery or if the bouquet did not arrive on the specified date, Petal Love Flowers guarantees compensation in the form of an option for your next order.
Compensation is subject to verification and approval by Petal Love Flowers.
Liability
Petal Love Flowers' liability is limited to either replacing the damaged product or refunding the prepaid price of the product.
No Refund for Minor Differences
No refunds are provided for minor differences in flower or balloon colors compared to the website images.
Compensation
Compensation is offered as a credit or discount for future orders, not as a direct refund.
Key Takeaways
Refunds are not provided for minor discrepancies in product appearance (e.g., flower or balloon colors).
Compensation is offered for damaged products or late deliveries, but only in the form of a discount or credit for future orders.
Petal Love Flowers reserves the right to verify and approve compensation claims.
Liability is limited to the prepaid price of the product or replacement of the damaged item.
