Welcome to Petallove. These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website or engaging with our services, you accept these Terms and Conditions in full. If you do not agree to these terms, please refrain from using our website.
1. Definitions
For the purpose of these Terms and Conditions:
- "We," "Us," and "Our": Refer to Petallove, the business operating this website.
- "You" and "Your": Refer to the user or customer accessing our website or services.
- "Services": Include flower delivery, custom floral arrangements, subscriptions, and all other related services offered by Petallove.
2. Use of Website
By using this website, you agree to:
- Use it solely for lawful purposes and in compliance with these Terms and Conditions.
- Not use it in a way that could damage, disable, overburden, or impair the website.
- Not attempt to gain unauthorized access to any part of the website or its systems.
- Not use any automated means (such as bots or scrapers) to access or collect information from the website without our explicit permission.
3. Orders and Payments
3.1 Placing an Order
By placing an order with Petallove, you agree to provide accurate and complete information. Orders are subject to availability, and we reserve the right to refuse or cancel any order for any reason, including inaccuracies in pricing or product description.
3.2 Payments
All payments must be made at the time of placing the order. We accept payments via credit card, debit card, and other payment methods specified on our website. Payment information is processed securely, and we do not store your payment details.
3.3 Cancellations and Refunds
Orders can be canceled within a specified period outlined on the product page. Refunds for canceled orders will be processed according to our Refund Policy. Custom orders and subscriptions may have specific cancellation terms, which will be communicated at the time of purchase.
4. Subscriptions
Our subscription services are subject to the following conditions:
- Subscriptions are billed on a recurring basis as per the selected plan.
- Changes or cancellations to subscriptions must be made at least 7 days before the next billing cycle.
- Failure to make timely payments may result in the suspension or cancellation of the subscription.
5. Delivery Policy
We strive to deliver your orders on time and in perfect condition. Delivery timelines are estimated and may vary due to unforeseen circumstances. It is your responsibility to provide accurate delivery information. Petallove will not be held liable for delays or missed deliveries resulting from incorrect or incomplete information.
6. Intellectual Property
All content on this website, including text, images, graphics, logos, and designs, is the property of Petallove and protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
7. Liability Disclaimer
To the maximum extent permitted by law, Petallove shall not be liable for any damages arising from the use of our website or services. This includes, but is not limited to, direct, indirect, incidental, consequential, or punitive damages.
8. User Content
By submitting any content (such as reviews, feedback, or images) to our website, you grant Petallove a non-exclusive, royalty-free, perpetual license to use, modify, reproduce, and display the content for marketing and promotional purposes. You warrant that the content is original and does not infringe any third-party rights.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.
10. Termination
We reserve the right to terminate or suspend your access to our website and services without prior notice if you breach these Terms and Conditions or engage in unlawful activities.
11. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts in Al Ain, UAE.
12. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. The updated version will be posted on this page with the revised date. Continued use of our website and services indicates your acceptance of the updated terms.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: petalhelp@petallove.ae
Phone: +971 50 847 6465
